General Questions

Once you complete your order, you will be redirected to a page containing your receipt. The link to download your product(s) is right below to product name in the receipt. If you no longer have access to that page, the same receipt is sent to the email you used during checkout. Just do a search for James Brandon Photography and you should find it.

The quickest route is to submit a contact form through our main site. You can also email our support team directly at contact(at)james-brandon(dot)com.
Both of the common operating systems (Mac and PC) are capable of accessing zip files. You do not need any extra software.

To unzip/decompress a file or folder:

To decompress (unzip) a file or folder on a Mac, double-click it.

To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it.

Double-click the zipped file to see its contents. When prompted, drag the files out of the window to the desired location or click Extract All. When you click Extract All, the files are unzipped in the same location as the original file unless you specify a different one in the Select a Destination window.

Right-click the zipped file and select Extract All. By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.

Payments And Transactions

All payments at the JamesB Store are done through PayPal. It’s safe, reliable and secure.

No! You don’t need a PayPal account to make a purchase through our site, PayPal is simply the merchant processing our payments. You can still use your Visa, MasterCard, American Express and more to make your payment. When you click to checkout, you’ll have an option to pay with PayPal or pay with a debit or credit card.

Our return rate is incredibly low (way under 1%) and we’re very happy about that! Most of the returns we process are due to the customer simply not having the resources to view and/or use the products at the time being. We will do everything we can to help you access the product if you are having trouble. If you simply cannot access it or just unhappy with it, we will refund your money in full. Guaranteed!

eBooks

As photographers, we are very visual people. Therefore, when creating ebooks that are rich with visual content it’s important to use a format that allows those images to shine across multiple devices. PDF is that format. They can be read on your desktop, your iPad, iPhone, Kindle Fire, and more. The main difference between PDF files and Kindle’s EPUB format is scalability. Kindle ebooks can resize themselves if the reader needs larger letters and the page numbers automatically adapt accordingly. This feature makes it hard to use a lot of images in an ebook because based on the size of the letters, the images may get knocked back several pages.

However….Tack Sharp IS available in the Amazon Store. I still suggest the PDF version, but if you insist, it’s there 🙂

The two best reading experiences for an ebook are going to be on your desktop/laptop or a tablet like an iPad.

To get your ebook onto your desktop, simply use the download link you receive after your purchase and download the ebook at your computer. From there you will need a program that can read PDF files (although most computers already have these). Here’s an article from LifeHacker listing the Five Best PDF Readers covering both Mac and PC.

No problemo! Here’s a quick video I put together for getting your ebook onto your iPad or iPhone (this will work with any PDF ebook).

http://youtu.be/jGPhILl430c

You can also upload your ebook to a cloud service like Google Drive or Dropbox, then use their app on your device to access the ebook. From the app, just choose the option to open the file in iBooks.

Lightroom Presets

No! Currently they will work flawlessly with both Lightroom 4 and Lightroom 5. Anything before that (Lightroom 1-3) will not work. Well, technically they will work but it won’t be as desired. The reason being that when Adobe released Lightroom 4 they made massive (and very powerful) changes to the Develop Module and all of the sliders in the Basic section and others. Therefore, the sliders in Lightroom 4&5 and very different from LR 1, 2 and 3.

I’ve got a full video walkthrough here:

If you don’t want to (or can’t) watch the video, here are step by step instructions: http://youtu.be/5BIOTZFV-zc

1. Download your presets and unzip/extract the file.
2. In Lightroom, go to Lightroom Preferences.
3. Once in Preferences, click the ‘Presets’ tab at the top.
4. Click ‘Show Lightroom Presets Folder…’
5. Once you’ve located your presets folder, click and open the ‘Develop Presets’ folder to locate your entire presets collection.
6. Simply drop your new presets folder(s) into the ‘Develop Presets’ folder.
7. Restart Lightroom

Video Tutorials

While an ebook is a quick and easy product to download and start reading, a large video course like the ones we sell here present a few challenges. Where an ebook might be 5 MB or so, this video course comes in at just under 2 GB! Sure, I could have made it smaller, but that would have meant delivering videos at only 720p resolution. I think it’s worth the extra file size to deliver high quality, 1080p videos that can be viewed large on a wide variety of screens. To do this I had to host the files on Amazon’s S3 Cloud. This will provide a very reliable (and safe) source for downloading the files.

Please be patient when downloading! It will likely take anywhere from 10-45 minutes (or maybe longer) depending on your internet speed and connectivity. If you’re on a laptop, make sure it’s plugged in. If you have access to an ethernet cable for your connection, definitely take advantage of that.

If you have QuickTime Player that will work great but if you need a high quality, free video player that works with just about any video type, I’d suggest downloading VLC Player. Here are the links for both main platforms:

Windows:  VLC Media Player:  http://www.videolan.org/vlc/download-windows.html

Mac:  VLC Media Player:  http://www.videolan.org/vlc/download-macosx.html

  • Ed Zawacki

    Can the video tutorials, for example 10 common Photography Mistakes, be used on an iPhone or iPad as well as on my laptop. I knoe how to get PDF books using iTunes but what about the videos?
    Thanks,
    Ed

    • Yes absolutely! You’ll need to download them to a desktop/laptop first and then you can transfer to a device from there.

  • Lisa

    Hi,
    I emailed you on 11/12 and I am attempting to reach you again. On 11/12 I purchased your video about 10 most common photography mistakes and how to prevent them. I purchased this via PayPal
    (Nov 12, 2014 08:47:57 PST
    Transaction ID: 6TU00487K5890811W)
    I never received a link to download this video. Can you please get back to me on where I can get this link. I look forward to hearing from you.
    Sincerely,
    Lisa Garon

  • Lisa

    Hi,
    I don’t know if you have my email or not….it is lgpc1234@aol.com. Thanks. Look forward to hearing from you.
    Lisa Garon

  • Ron

    Hi James,

    I downloaded my order #19325 and haven’t checked it until now. When trying to open the Zip file I get an “Unexpected end of file” error. Is there any way I can get my full download as the link has expired, cheers.

    Ron

  • Tine

    Hi James

    I have tried to download my order #19846 but i cant get it to work. I cant open or unzip the file, it says that the folder is empty. During the download it suddenly stops and i have to start it again. I have tried downloading several times now, without any luck. To many times i think. What to do?

    Tine

    • Tine,

      Just sent you an email with a new download link. That should fix the problem, cheers!